FAQ - For the administrator

Can I reconcile the donations with my bookkeeping software?
Yes, WIGIV has a very powerful reporting system that allows you to search and filter donations based on date, donation type, donor name, etc. Also, you can ...
Tue, 30 Jan, 2018 at 10:12 AM
How do I start a refund?
You can send an email to support@wigiv.co specifying your organization name and donation data (amount, donor name, date) and we will complete this process f...
Tue, 23 Jan, 2018 at 1:18 PM
Who can see the donations?
The donations are private, therefore just the platform administrator can see and download donations and reports. However, you can invite other staff members...
Tue, 23 Jan, 2018 at 1:20 PM
What kind of reports do I get access to?
– Donation Reports: detailed reports of all donations made through the system – Members Report: database of all registered members information – Volunteers ...
Tue, 30 Jan, 2018 at 9:54 AM
How fast do I receive the funds in our bank account?
In average credit card Transactions take between 1 to 2 business days to post, while ACH (Bank Account) take between 2 to 5 business days. If you qualify fo...
Tue, 30 Jan, 2018 at 9:56 AM
Can I request training for a new staff member?
Absolutely yes. We would love to give you a full training or a refreshing course. Simply contact your account rep to schedule it.
Tue, 30 Jan, 2018 at 9:56 AM
How to add YouTube videos to your archive?
YouTube is a very powerful video platform. Not only is widely spread, which will give you more exposure, but also is a great tool to engage people without c...
Wed, 14 Feb, 2018 at 1:46 PM