FAQ - For the user

If is safe to use this app?
The short answer is yes.We use different data encryption technologies to ensure each transaction travels safe and encrypted to its intended destiny. Wigiv i...
Tue, 30 Jan, 2018 at 10:02 AM
How do I make a donation?
There are three ways to make a donation: you can either select donate from the main menu (top left corner) or you can use the floating button (android) or t...
Tue, 30 Jan, 2018 at 10:03 AM
Why do I need to register?
A full registration allows you to enjoy all the privileges and perks of a closed digital community. The app becomes your organization own digital wallet and ...
Tue, 30 Jan, 2018 at 10:03 AM
How do I stop a recurrent donation?
Go to the “My Account” tab of the app menu, where you will see a recurrent donations section. In the list of recurrent donations, swipe to the left on the o...
Tue, 30 Jan, 2018 at 11:13 AM
How do I add a payment method?
You can add payment methods at the moment of making a new donation. On the donation page you can either select an already established payment method, or you...
Tue, 30 Jan, 2018 at 11:13 AM
Can I edit my payment methods?
Existing payment methods cannot be edited, for security reasons. We only allow new payment methods to be added, or existing ones can be deleted, both can be...
Tue, 30 Jan, 2018 at 11:13 AM
How I can delete a payment method?
Go to the “My Account” tab of the app menu, where you will to see a payment method section. In the list of payment methods, swipe to the left on the one you...
Tue, 30 Jan, 2018 at 11:14 AM
How do I request a refund?
This process can only be completed by your organization. Contact them directly and they will be able to address this matter for you.
Tue, 30 Jan, 2018 at 11:14 AM